Return and Refund Policy

This policy applies to purchases made from Bradley’s Fairway at bradleys-fairway.com.

Start a return

Email bradmatera@gmail.com within 30 days after delivery to request a return. Include the Shopify order number, product name, selected variant, and reason for the return.

Do not send an item to the supplier, manufacturer, address on the package, or any other address unless Bradley’s Fairway provides return instructions. An unauthorized return might not be received or credited.

Return eligibility

Except for a damaged, defective, incorrect, or otherwise nonconforming item, an item must generally be:

• unused and unworn;
• in substantially the condition received;
• returned with included parts, accessories, and original packaging when reasonably available; and
• sent according to the provided return instructions.

Any item-specific return exception must be clearly disclosed before purchase. This policy does not limit rights that cannot legally be waived.

Return shipping and fees

Under the current Shopify Collective return arrangement, eligible returns have:

• no return-label fee deducted from the refund; and
• no restocking fee.

Bradley’s Fairway will provide or coordinate the approved return instructions and available label. Original outbound shipping charges are not refundable for a change-of-mind return unless required by law. If the return is caused by a damaged, defective, incorrect, or otherwise nonconforming item, Bradley’s Fairway will provide the remedy required by the policy and applicable law.

Damaged, defective, missing, or incorrect items

Contact bradmatera@gmail.com promptly. Include the order number and clear photos of the item, packaging, and shipping label when available. Keep the item and packaging until instructions are provided.

Cancellations

Send a cancellation request as soon as possible. Orders can be transmitted to a supplier quickly, so cancellation is not guaranteed after processing begins. If cancellation is accepted, the payment will be voided or refunded to the original payment method.

If a supplier cannot fulfill an accepted order, Bradley’s Fairway will review the order and provide the customer communication, cancellation, replacement option, or refund required by the circumstances and applicable law.

Refunds

After an approved return is received and reviewed, Bradley’s Fairway will submit the approved refund to the original payment method. Bradley’s Fairway will not require the customer to accept store credit when a refund to the original payment method is required.

Shopify, the card network, bank, or payment provider controls when the credit appears after it is submitted. Bradley’s Fairway cannot guarantee a bank’s processing time.

Exchanges

Direct exchanges are not guaranteed. When an exchange is unavailable, the customer may return an eligible item under this policy and place a new order.

Contact

Email bradmatera@gmail.com with the order number for all return, cancellation, and refund requests.

Shipping policy · Privacy policy · Terms of service · Contact