Frequently Asked Questions

Who sells the products?

Bradley’s Fairway is the customer-facing seller and is operated by Bradley Matera under the Matera Digital trade name. Products may be supplied and fulfilled by a connected Shopify Collective supplier. Customers should contact Bradley’s Fairway first about an order, product, return, or refund.

How do I know whether a product is available?

Availability is based on inventory data synchronized through Shopify and the supplier. Inventory can change, and final availability is checked during checkout and order processing.

How much is shipping?

Shipping cost depends on the product and destination. Available supplier shipping rates are displayed during Shopify checkout after a delivery address is entered.

When will my order arrive?

Available estimates are displayed at checkout or sent after fulfillment. They are estimates unless expressly identified as guaranteed. Items may arrive separately. Tracking is sent when it becomes available.

Will all items arrive together?

Not necessarily. Products may be fulfilled in separate packages and may have different tracking numbers or arrival dates.

How are taxes calculated?

Applicable taxes are calculated through Shopify checkout based on the order and delivery information. A customer may still have obligations not collected at checkout, especially for an international order.

What payment methods are accepted?

The live payment methods displayed by Shopify checkout are the methods available for that transaction. Do not send payment-card information by email.

Can I return an item?

Email bradmatera@gmail.com within 30 days after delivery to request a return. Eligible returns currently have no return-label fee and no restocking fee. Review the Return and Refund Policy for conditions and instructions.

What if an item is damaged, defective, missing, or incorrect?

Email bradmatera@gmail.com promptly with the order number and clear photos of the item, packaging, and shipping label when available. Keep the item and packaging until instructions are provided.

Can I cancel an order?

Request cancellation as soon as possible. Orders can be transmitted for fulfillment quickly, so cancellation is not guaranteed after processing begins.

Is there a product warranty?

Bradley’s Fairway does not add a separate written warranty unless one is expressly displayed with a product before purchase. A manufacturer or supplier warranty applies only when its complete terms are identified and made available. This does not limit rights provided by applicable law.

Do you offer gift wrapping?

Gift wrapping is not currently offered.

How do I contact Bradley’s Fairway?

Email bradmatera@gmail.com. Include the Shopify order number when the question concerns an order.

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